Application Developer, Boston Public Schools

2008-01-25T21:59:00.000-08:00

Application Developer, Boston Public Schools

General Description and Goals: The Application Developer, under the supervision of the MyBPS Director, will work with the Application Development & Integration Team to provide technical leadership and support in the areas of analysis, design, development, implementation and maintenance of new and existing web based applications.

The Application Developers primary function is
to scope, design, build, and implement integrated applications to include and
not be limited to online applications, dynamic database-driven applications,
SQL-based reporting solutions, and other Web-enabled applications. The
Application Developer is expected to quickly become proficient with the skills
and toolsets in use at the Office of Instructional and Information Technology
(OIIT). This position requires strong problem solving skills, web development
skills, and solid verbal and written communication skills.

Responsibilities Include: 1. Consult with end users to investigate and determine
problems, design proposed solutions, and define specifications and code
applications. 2. Conduct performance analysis of new and/or upgraded systems. 3.
Design, develop, test and maintain application systems. 4. Develop and maintain
documentation for BPS application systems. 5. Develop web-enabled applications
as they relate to improving the existing web infrastructure and integration to
new system 6. Create dynamic reporting solutions using the business intelligence
toolset and MS SQL Reporting Services. 7. Collaborate with developers on new
technologies to improve development environment. 8. Assist with client requests
(regardless of how varied they may be). 9. May be required to assist with
SQL/DTS requests; reporting services, and build user interfaces to SQL stored
procedures.
Qualifications:
Required: 1. Bachelor's Degree in Computer Information Systems or equivalent
experience in application development 2. 4-5 years demonstrated proficiency in
existing or similar technologies in a large public sector organization. 3.
Demonstrated expertise with VB.Net, SQL Programming, and Reporting Services. 4.
Strong organizational and communication skills. 5. Ability to multi-task,
collaborate and work effectively within a team environment.

Terms: Managerial Tier C.
Reports To: MyBPS Director

City of Boston Residency Required.

Location: Office of Information and Instructional Technology:101084 - 26 Court Street Boston, 02108

Service Representative, Boston Public Schoools

2008-01-25T21:23:00.000-08:00

Job Title: Service Representative, Office of Instructional and Information Technology
Job Requisition Number: 45178
Employment Status: Full-Time

Reports To: Customer Service Manager, Office of Instructional and Information Technology

General Position Description and Goals: To be a focal point for providing OIIT support to schools and departments.

Responsibilities:
• Serve as OIIT liaison to schools and departments.
1. Build and maintain relationships with key customers.
2. Negotiate and monitor OIIT service agreements with key customers.
3. Support IT planning in schools and departments.
• Provide technical advice and support for major projects
1. Assist with project planning and scheduling.
2. Oversee implementation of projects.
3. Provide technical assistance as needed.
• Provide Help Desk support.
1. Telephone coverage on a scheduled basis.
2. Input to call tracking system and customer problem resolution.
3. Dispatch technicians.
4. Support Help Desk Coordinator.
• Work with internal and external partners to provide services.
• Participate in IT operational planning with customer service and other OIIT staff.
• Participate in professional development activity.
• Perform other related duties as requested by Customer Service Manager.

Qualifications

Required:
BA/BS MIS, Computer Science or related field.
1-3 years providing IT customer support to a large user base.
Knowledge of overall functions of a large IT department.
Expertise in the latest customer service principles and practices.
Knowledge of hardware and software technology currently utilized in BPS,
especially the MS Office suite.
Ability to accept direction.
Excellent oral and written communication skills.
Ability to interact with BPS central office employees and school staff to
provide support.
Establish good working relationships with fellow staff members.
Able to dispatch to various locations throughout the city on a regular basis.
City of Boston Residency.

Preferred:
BA/BS MIS, Computer Science or related field. Plus additional course work or
certificates in related area.
Minimum 2 years help desk experience in a large public organization similar to
BPS customer service environment.
Proficiency in IT planning and project management.
Experience with Track-it software package.

Terms: Managerial, Tier C

Location: 26 Court Street Boston, 02108

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Application Developer, Boston Public Schools

Service Representative, Boston Public Schoools